Terms & Conditions

1. Services

Callia Logistics Ltd provides same-day courier, scheduled transport, dedicated vehicle services, shift cover support, and related logistics services across the UK. All services are subject to availability, operational acceptance, safe transport conditions, and these Terms & Conditions.

2. Payment Terms

Standard web bookings usually require full payment at the time of booking unless an approved account arrangement or other written agreement applies. No transport service will be confirmed without cleared payment or an accepted alternative arrangement.

All pricing shown online or communicated by us is based on the information supplied at the time of booking or enquiry and remains subject to review where the job details, service conditions, timing, mileage, access or requirements differ materially from those originally provided.

3. Account Customers & Invoiced Work

Business account applications do not create an account automatically and do not guarantee approval, credit terms, invoicing, or ongoing service availability. Any account arrangement, invoice cycle, payment terms or credit decision is entirely at the discretion of Callia Logistics Ltd unless confirmed in writing.

• Approved account customers must pay invoices in line with the agreed terms.
• Late payment may result in suspension of service, withdrawal of account status, or demand for payment upfront.
• We reserve the right to refuse, withdraw or revise account terms at any time.

4. Shift Cover, Block Bookings & Dedicated Cover

Shift cover, half-day cover, full-day cover, standby support and other dedicated block-booking services are committed operational slots. Such services may be treated differently from a standard point-to-point courier booking.

• Availability is subject to confirmation.
• Published information about included hours or mileage is for service structure guidance only unless otherwise agreed.
• Dedicated cover may become non-refundable once committed, scheduled, reserved or dispatched.
• Final pricing and terms may depend on vehicle size, expected mileage, hours, urgency, timing and operational requirements.

5. Cancellations & Refunds

• Free cancellation is normally permitted up to 2 hours before the scheduled collection time.
• Cancellations made within 2 hours of collection may be subject to charges.
• Once a driver has been dispatched, the booking is 100% non-refundable.
• Urgent, same-day, dedicated and shift cover services may be treated as committed service slots once confirmed.
• Non-refundable card processing or third-party costs may be deducted where applicable.

6. Waiting Time

A reasonable free waiting period may be included at collection and delivery unless otherwise agreed. Additional waiting time is chargeable after the included allowance has expired.

7. Booking Accuracy

Customers must provide accurate booking details, including collection and delivery addresses, contact information, goods description, dimensions, weight, quantity, access restrictions, vehicle requirements, timing requirements and any special handling needs.

• Incorrect or incomplete information may lead to delays, repricing or refusal.
• Extra charges may apply where the job differs materially from the original booking.
• We reserve the right to refuse transport where the load is unsafe, misdeclared, prohibited, or unsuitable for the vehicle or service booked.

8. Delivery Conditions

Deliveries are carried out directly unless otherwise agreed. Any collection and delivery timings provided are estimates only and are not guaranteed unless we have expressly agreed a guaranteed service in writing.

• Transit times may be affected by traffic, roadworks, weather, access delays, vehicle incidents, queues or events outside our control.
• Customers must ensure safe, legal and practical access at collection and delivery points.
• An appropriate person must be available to hand over and receive the goods where required.

9. Proof of Collection & Delivery

Callia Logistics Ltd may obtain photographic proof of collection, photographic proof of delivery, signatures, timestamps, GPS records or other operational evidence for security, verification and dispute resolution purposes. Such records may be treated as evidence that the relevant stage of the service was completed.

10. Failed Deliveries, Returns & Redelivery

• If delivery cannot be completed due to customer absence, refusal, incorrect details, access issues, lack of labour, lack of authority to receive, or similar circumstances, the original service remains chargeable.
• Any return, reattempt, storage, waiting, wasted journey or redelivery service will be charged separately.
• Redelivery is not included within the original booking fee unless expressly stated.

11. Additional Charges

Additional charges may apply where the booking or service conditions require costs beyond the original quote or agreed rate.

• Waiting time
• Incorrectly declared weight, dimensions, quantity or service type
• Restricted access, stairs, manual handling complications or site delays
• Congestion, tolls, parking, ferry charges or similar route costs
• Changes to collection, delivery, route, timings or instructions after confirmation
• Out-of-hours, weekend, urgent or specialist service requirements

12. Liability & Insurance

Standard liability cover is provided up to £10,000 per consignment, subject to the terms of our applicable insurance and transport conditions.

• Goods valued above £10,000 must be declared and agreed in advance.
• Enhanced cover up to £50,000 may be available only where expressly agreed before transport.
• Undeclared high-value goods are carried at the customer’s own risk.
• We are not liable for indirect loss, consequential loss, loss of profit, loss of business, loss of opportunity or business interruption.

13. Fragile, Inadequately Packed, Restricted or Unsafe Items

Fragile goods must be clearly declared at the time of booking and must be suitably packed for road transport. Items that are poorly packed, unstable, dangerous, prohibited, unsuitable for manual handling, or otherwise unsafe may be refused.

14. Delays Outside Our Control

We are not responsible for delays arising from circumstances beyond our reasonable control, including traffic congestion, road closures, weather, accidents, vehicle incidents, government restrictions, third-party site delays, loading delays, congestion zones, ferry disruption or other external factors.

15. Customer Responsibilities

• Provide complete and accurate booking and service information.
• Ensure the goods are ready for collection at the booked time.
• Remain contactable during the collection and delivery process.
• Ensure the goods are lawful to transport and suitable for the requested service.
• Ensure collection and delivery locations are accessible and safe.

16. Website, Quotes & Online Information

Information shown on our website, including rate structures, service descriptions, quote outputs, timing guidance and page content, is provided for general information only and may be amended at any time. A quote or estimate may still be reviewed where the actual service differs from the submitted details.

17. General

Callia Logistics Ltd reserves the right to amend these Terms & Conditions from time to time. The latest version published on this website will apply to all new bookings, account applications, service requests and related transactions from the date of publication.

By proceeding with a booking, service request, business account application or other use of our services, you confirm acceptance of these Terms & Conditions.