Callia Logistics Ltd

Terms & Conditions

These Terms & Conditions govern the courier and transport services provided by Callia Logistics Ltd. By making a booking with us, you confirm that you have read, understood, and accepted the terms set out on this page.

Last updated: 6 April 2026
Payment Full payment required upfront

Bookings are confirmed only once payment has been received.

Waiting Time 30 mins included

After the first 30 minutes, waiting time is charged at £15 per 30 minutes.

Standard Cover Up to £10,000

Higher-value cover up to £50,000 is available only by prior agreement.

Key booking terms

Free cancellation Available up to 2 hours before the scheduled collection time.
After dispatch Once a driver has been dispatched, the booking is non-refundable.
Booking accuracy Incorrect weights, dimensions, quantities, or access details may result in additional charges.
Failed deliveries Redeliveries, returns, and reattempts are chargeable separately.

1. Services

Callia Logistics Ltd provides same-day and scheduled courier delivery services across the UK. All bookings are subject to availability, operational acceptance, and safe transport conditions.

2. Payment Terms

Full payment is required at the time of booking. No transport services will be provided without confirmed payment. All pricing shown at checkout is based on the information supplied at booking and remains subject to these Terms & Conditions.

3. Cancellations & Refunds

  • Free cancellation is permitted up to 2 hours before the scheduled collection time.
  • Cancellations made within 2 hours of collection may be subject to charges.
  • Once a driver has been dispatched, the booking is 100% non-refundable.
  • Same-day and urgent bookings may be treated as committed transport slots once confirmed.

4. Waiting Time

A maximum of 30 minutes free waiting time is included at collection and at delivery. After this period, waiting time is charged at £15 per 30 minutes.

Waiting time applies where delays are outside the driver’s control, including delayed loading, access issues, site queues, absent recipients, or unloading delays.

5. Booking Accuracy

Customers must provide accurate booking details, including collection and delivery addresses, contact information, goods description, dimensions, weight, quantity, and any access restrictions.

  • Incorrect or incomplete information may lead to delays.
  • Additional charges may apply where the job differs materially from the booking.
  • We reserve the right to refuse transport where the load is unsafe, misdeclared, or unsuitable for the vehicle booked.

6. Delivery Conditions

Deliveries are carried out directly unless otherwise agreed. Any collection and delivery timings provided are estimates only and are not guaranteed.

  • Transit times may be affected by traffic, roadworks, weather, access delays, or events outside our control.
  • Customers must ensure safe, legal, and practical access at collection and delivery points.
  • An appropriate person must be available to hand over and receive the goods.

7. Proof of Collection & Delivery

Callia Logistics Ltd may obtain photographic proof of collection and photographic proof of delivery for operational, security, and dispute resolution purposes. Such records may be treated as evidence that the relevant stage of the service was completed.

8. Failed Deliveries & Redelivery

  • If delivery cannot be completed due to customer absence, incorrect details, access issues, or refusal of goods, the original service will still be considered chargeable.
  • Any return, reattempt, storage, or redelivery service will be charged separately.
  • Redelivery is not included within the original booking fee.

9. Additional Charges

Additional charges may apply where the booking or service conditions require costs beyond the original quote.

  • Waiting time
  • Incorrectly declared weight, dimensions, or quantity
  • Restricted access, stairs, manual handling complications, or site delays
  • Congestion, tolls, parking, ferry charges, or similar route costs
  • Changes to collection or delivery details after booking confirmation

10. Liability & Insurance

Standard liability cover is provided up to £10,000 per consignment, subject to the terms of our applicable insurance and transport conditions.

  • Goods valued above £10,000 must be declared and agreed in advance.
  • Enhanced cover up to £50,000 may be available only where expressly agreed before transport.
  • Undeclared high-value goods are carried at the customer’s own risk.
  • We are not liable for indirect loss, consequential loss, loss of profit, or business interruption.

11. Fragile, Inadequately Packed, or Restricted Items

Fragile goods must be clearly declared at the time of booking and must be suitably packed for road transport. Items that are poorly packed, unstable, unsuitable for manual handling, prohibited, or unsafe may be refused.

Fragile or inadequately packaged items transported without prior agreement may be carried at the customer’s risk.

12. Delays Outside Our Control

We are not responsible for delays arising from circumstances beyond our reasonable control, including traffic congestion, road closures, weather conditions, accidents, vehicle incidents, government restrictions, or third-party site delays.

13. Customer Responsibilities

  • Provide complete and accurate booking information.
  • Ensure the goods are ready for collection at the booked time.
  • Remain contactable during the collection and delivery process.
  • Ensure the goods are lawful to transport and suitable for the requested service.

14. General

Callia Logistics Ltd reserves the right to amend these Terms & Conditions from time to time. The latest version published on this website will apply to all new bookings from the date of publication.

By proceeding with a booking, you confirm acceptance of these Terms & Conditions.

Callia Logistics Ltd — premium same-day and scheduled transport services across the UK.

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